Frequently Asked Questions
🤔 Frequently Asked Questions
📦 Shipping & Delivery
Q: Where do you ship?
A: Currently, we ship exclusively to the United Kingdom. We're planning to expand internationally in 2025 - sign up for our newsletter to be notified when we start shipping to your country!
Q: How fast is shipping?
A: We offer FREE DHL Express delivery for all orders, typically arriving within 3-7 business days across the UK.
Q: Do you charge for shipping?
A: No! All orders come with complimentary DHL Express shipping - no minimum order required.
Q: Can I track my order?
A: Absolutely! You'll receive a tracking number via email once your order ships, allowing you to monitor your package every step of the way.
🔄 Returns & Exchanges
Q: What's your return policy?
A: We offer a hassle-free 30-day return policy. If you're not completely satisfied, return your watch in original condition for a full refund.
Q: How do I return an item?
A: Simply contact us at contactshiavor@gmail.com and we'll provide you with return instructions and a prepaid return label.
Q: Do you offer exchanges?
A: Yes! We're happy to exchange your watch for a different model or size, subject to availability.
⌚ Product Information
Q: Are your watches authentic?
A: Absolutely! We work directly with authorized manufacturers and our partner brands (OLEVS, Pagani Design, Forsining). Every watch is inspected for authenticity before shipping.
Q: What movements do you use?
A: We specialize in reliable automatic movements, particularly the Seiko NH35A, known for its precision and durability. Each product page lists the specific movement used.
Q: What materials are your watches made from?
A: Our watches feature premium materials including 316L stainless steel cases, sapphire crystal glass, and genuine leather or steel bracelets.
Q: Do your watches come with warranties?
A: Yes! All watches come with a 1-year manufacturer warranty covering movement defects and craftsmanship issues.
💬 Customer Service
Q: How can I contact you?
A: Email us at contactshiavor@gmail.com - we typically respond within 1 hour during business hours!
Q: Can I speak directly with the founder?
A: Yes! As a small, personal business, you can reach our founder directly for any questions or concerns.
Q: What are your business hours?
A: We monitor emails throughout the day and aim to respond within 1 hour. For urgent matters, we're available 7 days a week.
💳 Payment & Security
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment methods through our encrypted checkout system.
Q: Is my payment information secure?
A: Absolutely! Our website uses SSL encryption and we never store your payment details. All transactions are processed securely through Shopify's payment system.
🕰️ About Our Brands
Q: What's the difference between SHIAVOR and your partner brands?
A: SHIAVOR designs are our exclusive models, while we also carry authentic pieces from established brands like OLEVS, Pagani Design, and Forsining. All are carefully selected for quality and value.
Q: Are Pagani Design watches real?
A: Yes! Pagani Design is a legitimate watch brand known for high-quality homage pieces. We source directly from authorized distributors.
Q: What makes SHIAVOR different?
A: We combine the passion of a young entrepreneur with deep knowledge of horology, offering personally curated timepieces with exceptional customer service and fair pricing.
🔧 Care & Maintenance
Q: How do I care for my automatic watch?
A: Wear it regularly to keep it wound, avoid extreme temperatures, and consider professional servicing every 3-5 years. We provide detailed care instructions with every purchase.
Q: Are your watches water resistant?
A: Most of our watches offer water resistance ratings from 30m to 200m. Check individual product specifications for exact ratings.
Still have questions?
Don't hesitate to reach out! Email us at contactshiavor@gmail.com and we'll get back to you within the hour.